Terms & Conditions

Last Revised: 14th March 18

Terms and Conditions

The following Terms and Conditions constitute an agreement (the “Agreement”) between you as the (“User”/”Client”) and Patricia Duque Llano, also trading as Patty Duque (A.B.N 320 568 698 63) (“Patty Duque” or “We” or “Us”) and contain the terms and conditions that apply to your access and use of The Services provided by Us.

1. Terms of Use
1.1 Please read these terms and conditions (the “Terms”) carefully. By accessing our website:
http://www.pattyduque.com, you signify that you agree with these terms and conditions. If you
do not agree to abide by these or any future Terms and Conditions, do not use, or access (or
continue to use or access) the Website.
1.2 Patty Duque reserves the right to modify this Agreement and/or the Policies (and update The
Patty Duque Web Page on which they are displayed) from time to time. A date stamp will be
applied at the top of the page therefore it is important that you check this page regularly. Your
continued use of the website and your purchase or engagement with Patty Duque indicates
you agree to all Terms set forth herein.

2. Service Description
2.1 Patty Duque provides clients with professional services including (but not limited to):
2.1. one-on- one coaching;
2.2. group coaching;
2.3. mentoring; and
2.4. workshops and retreats.
2.2 Business hours for Patty Duque are: Monday to Thursday (Australian Eastern Standard Time),
9:00am – 5:00pm (unless otherwise as agreed with Patty Duque).
2.3 The Client acknowledges that from time to time, Patty Duque may engage contractors or sub-
contractors, to assist in project work.

3. Privacy Policy
3.1 Patty Duque is committed to safeguarding your privacy online. Please review our privacy
policy here.

4. Links
4.1 This Website, including associated social media profiles, may contain links to third party
websites. The inclusion of a link does not imply that Patty Duque endorses, has investigated
or verified the linked websites. They are provided on an ‘as is’ basis.
4.2 Patty Duque makes no warranty or representation concerning these links or the linked
websites and you acknowledge that Patty Duque is not responsible for the functionality of
these links, the security of such websites, the reliability or accuracy of the information
contained on such websites, the copyright compliance, legality, decency, privacy policy,
privacy practices or any other aspect of such websites.
4.3 You acknowledge that you enter any third-party websites at your own risk. It is your
responsibility to review any terms of use or privacy policies relevant to such websites.

5. User’s Obligations
5.1 You agree that at all times that:
5.1.1 You will comply with this Agreement (including all Patty Duque Policies) and all
applicable laws and regulations; and
5.1.2 You will not use Patty Duque or any of its related services for any illegal or immoral
purpose; and
5.1.3 You will provide accurate information, to the best of your knowledge; and
5.1.4 You will not infringe, misappropriate or violate a third party’s intellectual property rights,
or privacy rights, or any other rights or result in the violation of any applicable law or

6. Payments
6.1 Payment of services and/or products from Patty Duque will be in Australian Dollars (AUD).
6.2 Payment will be made via Electronic Funds Transfer (EFT), cash, and PayPal (Payment
through Paypal, or credit card transactions through Paypal will be subject to an additional 3%
6.3 For one-on- one coaching package or group coaching, full and punctual payment for the first
five (5) sessions must be paid prior to the client’s first session. The client will be provided with
the option (should they choose) to opt for a “Monthly Payment Plan”. Where the latter is
chosen, and a payment plan has been organised between the Client and Patty Duque,
payment is to be made in accordance to the agreed terms and payment plan.
6.4 For corporate and non-corporate workshops and retreats, full and punctual payment must be
made within fourteen (14) days from the date of invoice.
6.5 For clients or interested attendees who wish to attend workshops provided by Patty Duque, full
and punctual payment must be made in order to secure and confirm their booking or seat.
6.6 All prices displayed of products or services are advertised on the Website. These can be
changed without notice.
6.7 An additional fee, of 15% (of total invoice), is payable on all overdue balances that are made
following the fourteen (14) days.
6.8 The client agrees to pay reasonable expenses (including but not limited to travel and printing
of additional resources) incurred by Patty Duque (as pre-approved and agreed to in writing by
the client) in delivering her services to the client
6.9 In the event Patty Duque is required to recover any unpaid costs: all legal costs involved with
recovery will be paid by the Client, on an indemnity basis; and where the account is referred to
a collection agency, collection costs associated with the collection agency will be added to the
balance outstanding and will be paid by the Client.

7. Deliveries
7.1 Products purchased from Patty Duque will be transported by Australia Post.
7.2 All products shipped by Patty Duque will be provided with a tracking number.
7.3 Delivery addresses cannot be altered once an Order has been processed.
7.4 Patty Duque makes every reasonable effort through its packaging and its liaisons with
its delivery services to ensure that your parcel is safe for transportation and arrives to you
7.5 Ownership of parcels turned over to Australia Post transfers to the buyer. Patty Duque
will not be responsible for any loss, or damage to packages. We will not be responsible for any
error in the supply of incorrect shipping information, or delivery errors through Australia Post.
7.6 Orders will be processed within 48 to 72 hours of purchase receipt. Once your order
has been processed, you will be provided with a tracking number for Australia Post. Should
you have any questions related to your delivery, please contact the Post Office with your
tracking number.
7.7 The estimated delivery time-frame will range between 2-5 days. Please note however,
this is an indication only. At certain times of the year, it can go beyond this, therefore we
recommend allowing up to 10 business days for deliveries.

8. Intellectual Property
8.1 The information, blogs, text materials, course materials, graphics, logos, button icons, video
and audio clips, trade marks (whether registered or not), advertisements, layout, arrangement,
graphical user interface, look and feel, and control features of Patty Duque Website and or any
of its Platforms are protected by copyright, trademark and other intellectual property laws.
8.2 If images or information from Patty Duque are shared on social media platforms including but
not limited to Pinterest, Instagram, Facebook, or LinkedIn they must be credited and linked
back to Patty Duque via its website: www.pattyduque.com.
8.3 You may not modify, rent, lease, loan, sell, distribute or create derivative works based on any
of the Content (either in whole or in part) unless you have been specifically told that you may
do so in writing by Patty Duque. Content provided to you by Patty Duque are to be used for
personal purposes only, and not for profit or commercial purposes.
8.4 Where Patty Duque suspects that a Client is using its information or intellectual property for
commercial purposes, we reserve the right to take appropriate legal action.

9. Refunds
9.1 Where Patty Duque suspects that a Client is using its information or intellectual property for
commercial purposes,Pursuant to relevant Australian Consumer Laws, Patty Duque agrees to
provide our services with due care and skill; and note that we meet a level of professional skill
or knowledge to deliver the Services that we provide.
9.2 Refunds will be provided to Clients where an accidental duplicate payment has been
processed either on the fault of the Client or Patty Duque.
9.3 Where a Client feels that we have failed to meet Clause 11.1, they should contact us via
emailing [email protected] where a remedy will be agreed to between the Client and
Patty Duque.
9.4 If a client, wishes to cancel a service or a booking, they must notify Patty Duque in writing via
email fourteen (14) days prior to their scheduled booking, to either
a) put a hold on their sessions for up to three (3) months, or;
b) obtain a refund for the sessions that are yet to be used and incur a $50.00 cancellation fee.
9.5 Where the client wishes to cancel a service or booking with Patty Duque within the
fourteen (14) day period of their scheduled booking, the booking scheduled within the fourteen
(14) days will be forfeited, with the remainder refunded following a $50.00 cancellation fee.
9.6 Other cancellations and refunds will be at the full discretion of Patty Duque.
9.7 A refund offer of credit for other services or products of Patty Duque may be offered to clients
by Patty Duque’s discretion.

10. No warranties
10.1 To the extent permitted by law, Patty Duque does make any warranties of any kind, either
express or implied, statutory or otherwise, relating in any way to the subject matter of this
agreement, including but not limited to, warranties of merchantability or fitness for purpose and
all such warranties are hereby excluded.
10.2 Patty Duque agrees to use all reasonable efforts to provide the Services. You acknowledge
and agree that nothing in this agreement shall constitute by Patty Duque as an express or
implied warranty or guarantee:
10.2.1 that the Services will be free from external intruders, virus or worm attack, denial of
service attack, or other persons having unauthorized access to services or systems of
Patty Duque;
10.2.2 as to the outcomes that may be obtained from use of the Services provided by Patty
10.2.3 as to any increase in revenue, profit or goodwill that may be obtained as a
consequence of the Services provided by Patty Duque;
10.2.4 as to the accuracy, reliability or content of any information provided through the

11. Availability, Errors and Inaccuracies
11.1 As we are constantly updating our products and service offering, there may be times we may
experience some delays in updating information on our services or product page, and in our
advertising on other websites. There may be instances where there may be errors or
inaccuracies found on our web page that may not be complete or current, or if products or
services are mispriced, described inaccurately, or unavailable. We cannot guarantee the
accuracy or completely of any information found on our website.
11.2 We reserve the right to change or update the information and to correct errors, inaccuracies,
or omissions at any time without prior notice.
12. Delays
11.1 The Client shall make all reasonable efforts to provide needed information, materials and
approvals to Patty Duque in a timely manner.
11.2 Parties should in writing, inform the other party using all reasonable efforts, should a delay
11.3 The Client understands that any delays by the Client will result in a day for day extension of
the due date for all deliverables.
11.4 Delays beyond the control of both parties (including but not limited to natural disasters, acts
of government after the date of agreement, power failure, etc) shall not be considered a
breach and will result in a day for day extension of any performance or deliverable due.

12. Confidentiality
12.1 All material considered confidential by either party shall be designated as confidential.
12.2 Such confidential information shall not be disclosed to third parties and shall only used as
needed to perform this agreement.

13. Liability
13.1 Patty Duque nor any of its officers, be liable to you or anyone for any delays, errors,
omissions, any loss, damage or cost, including, without limitation, any direct, indirect, special,
purely economy, consequential or punitive damages or any legal costs arising out of, or in
13.1.1 the use of the Patty Duque website;
13.1.2 the use of information provided by you through Patty Duque on its website and/or its
platforms; or
13.1.3 the use of any products and/or resources provided to you by Patty Duque;
13.1.4 you or anyone else being unable to access Patty Duque for any reason.
13.2 You acknowledge that materials on the Patty Duque website may contain technical,
typographical or photographic errors.
13.3 Patty Duque do not make any commitment to update the materials.
13.4 You indemnify Patty Duque harmless from any and all claims, demands, liabilities,
losses, damages, judgments or settlements, including all reasonable legal costs and expenses
which may arise directly or indirectly as a result of any promise, representation, warranty, act, omission or obligation of Patty Duque in respect of the provision of the Services to You; use of the Services, resources or products to You; and/or any breach of this agreement by You.
13.5 Patty Duque makes no guarantee as to the availability or suitability of services, or
information on this Site or to its materials.

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