Last Revised: 14th March 18
1.1 Patricia Duque Llano, also trading as Patty Duque (A.B.N 320 568 698 63) (“Patty Duque” or
“We” or “Us”) are committed to respecting the privacy rights of our Users and Visitors. We
manage the information that we collect from you in accordance to the standards of the
Australian Privacy Principles set by the Australian Government for the handling of Personal
Information under the Privacy Act 1988 (Cth) (Privacy Act).
and Subscribers and the public to understand what Personal Information is collected and
stored, why we do so, how we receive and/or obtain that information, and the rights an
individual has with respect to their Personal Information in our possession.
to protect the Personal Information that we collect about individuals, businesses, or
organisations that are necessary and incidental to:
(a) providing the system and services that Patty Duque offers; and
(b) the normal day-to- day operations of our business.
1.4 By accessing our website, and engaging Patty Duque, you accept the Practices and Policies
information which you provide to us as outlined herein.
2. WHO AND WHAT THIS POLICY APPLIES TO
2.1 We handle Personal Information in our own right and also for and on behalf of our customers
stored electronically or in hardcopy.
2.3 If, at any time, an individual provides Personal Information or other information about someone
other than himself or herself, the individual warrants that they have that person's consent to
provide such information for the purpose specified.
2.4 If a minor is accessing our Website, it is presumed that they have gained a parental or
3. INFORMATION COLLECTED
3.1 In the course of everyday business, it is necessary for us to collect Personal Information.
3.2 This information allows us to identify who an individual is for the purposes of our business,
share Personal Information when asked of us, contact the individual in the ordinary course of
business and transact with the individual.
3.3 Without limitation, the type of information we may collect is:
(a) Personal Information. We collect personal details such as an individual’s name, age,
gender, location, and other information defined as “Personal Information” in the Privacy Act;
(b) Contact Information. We may collect further information such as an individual’s telephone
number, email address, and delivery and billing address.
(c) Financial Information. We may collect financial information related to an individual such as
credit card details used to transact with us and other information that allows us to transact with
the individual and/or provide them with our services;
(d) Statistical Information. We may collect information about an individual’s online and offline
preferences, habits, movements, trends, decisions, purchases and other information for
(e) Website Ownership Information. We may collect back end website information.
3.4 We may collect other Personal Information about an individual, which we will maintain in
3.5 We may also collect non-Personal Information about an individual such as information regarding
their computer, network and browser. This may include their IP address. Where non-Personal
Information is collected the Australian Privacy Principles do not apply.
4. USER WARRANTIES
4.1 By engaging Patty Duque for our services, you acknowledge that you represent and warrant
that you are over the age of eighteen (18) or have gained appropriate parental or guardian
consent to engage Patty Duque for our services, that all registration information you submit is
truthful and accurate, that information you have submitted to us does not contravene any
third-party rights and if you are a legal or business entity, you are authorised to bind that entity
to the Agreement.
5. HOW INFORMATION IS COLLECTED
5.1 Information will be collected when:
(a) an individual and/or organisation and/or business subscribes to the Patty Duque Newsletter
(b) an individual contacts or engages Patty Duque for a Service;
(c) an individual liaises with a representative of Patty Duque through Social Media, Email, in
person, or via the phone;
(d) when an individual attends an event delivered by Patty Duque.
5.2 However we may also receive Personal Information from sources such as advertising, public
records, and mailing lists.
5.3 Where we obtain Personal Information without an individual’s knowledge (such as by accidental
acquisition from a client) we will either delete/destroy the information, or inform the individual
that we hold such information, in accordance with the Australian Privacy Principles.
6. WHEN PERSONAL INFORMATION IS USED AND/OR DISCLOSED
6.1 We will retain Personal Information for the period necessary to fulfil the purposes outlined in this
6.2 It may be necessary for us to disclose an individual’s Personal Information to third parties in a
manner compliant with the Australian Privacy Principles in the course of our business.
Information is used to enable us to operate our business, especially as it relates to an individual.
This may include:
(a) The provision of goods and services between an individual, organisation, and us;
(b) Verifying an individual’s identity;
(c) Communicating with an individual about:
i. their relationship with us;
ii. our services;
iii. our own marketing and promotions to customers and prospects, including promotion
of upcoming events and new resources;
iv. competitions, surveys and questionnaires; and
v. obtaining feedback for our products and/or services.
(d) Investigating any complaints about or made by an individual, or if we have reason to suspect
that an individual is in breach of any of our terms and conditions or that an individual is or has
been otherwise engaged in any unlawful activity; and/or
(e) As required or permitted by any law (including the Privacy Act); and
(f) in tailoring the experience of the Website, Communication and Services to our Users.
6.3 There are some circumstances in which we must disclose an individual’s information:
(a) Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or
unlawful activity that a governmental authority should be made aware of;
(b) As required by any law (including the Privacy Act);
(c) For the purposes of collecting statistical information (which may or may not be used by third
(d) For bookkeeping and accounting purposes.
6.4 We will not disclose an individual’s Personal Information to any entity outside of Australia that is
in a jurisdiction that does not have a similar regime to the Australian Privacy Principles or an
reasonable steps to ensure that any disclosure to an entity outside of Australia will not be made
until that entity has agreed in writing with us to safeguard Personal Information as we do.
7. THE SAFETY AND SECURITY OF PERSONAL INFORMATION
7.1 We will take all reasonable precautions to protect an individual’s Personal Information from
7.2 The User acknowledges that the security of online transactions and the security of
communications sent by electronic means or by post cannot be guaranteed. Each individual
that provides information to us via the internet or by post does so at their own risk.
7.3 Patty Duque cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.
7.4 If an individual suspect any misuse or loss of, or unauthorised access to, their Personal
Information, they should let us know immediately.
7.5 We are not liable for any loss, damage or claim arising out of another person’s use of the
Personal Information where we were authorised to provide that person with the Personal
8. HOW TO ACCESS AND/OR UPDATE PERSONAL INFORMATION
8.1 Should Users wish to unsubscribe from Patty Duque’s newsletter, they are able to do so via
clicking the “Unsubscribe” link at the bottom of the newsletter.
8.2 Subject to the Australian Privacy Principles, an individual has the right to request from us the
Personal Information that we have about them, and we have an obligation to provide them with
such information within 28 days of receiving their written request.
8.3 If an individual cannot update his or her own information, we will correct any errors in the
Personal Information we hold about an individual within seven (7) days of receiving written
notice from them about those errors.
8.4 It is an individual’s responsibility to provide us with accurate and truthful Personal Information.
We cannot be liable for any information that is provided to us that is incorrect.
8.5 We may charge an individual a reasonable fee for our costs incurred in meeting any of their
requests to disclose the Personal Information we hold about them.
9. COMPLAINTS AND DISPUTES
9.1 If an individual has a complaint about our handling of their Personal Information, they should
address their complaint in writing to us via email to Patty Duque, via email:
9.2 If there is a dispute regarding an individual’s Personal Information, we both must first attempt to
resolve the issue directly between us.
9.3 If Patty Duque becomes aware of any unauthorised access to an individual’s Personal
Information we will inform them at the earliest practical opportunity once we have established
what was accessed and how it was accessed.
10. CONTACTING INDIVIDUALS
10.1 From time to time, Patty Duque may send individual important notices, such as changes
to our terms, conditions and policies. Because this information is important to the individual’s
interaction with us, they may not opt out of receiving these communications.
11. ADDITIONS TO THIS POLICY